Privacy Policy

Last Updated: January 15, 2025

1. Introduction

Welcome to NebulaAPI, a comprehensive developer-first API platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our API services, documentation platform, payment systems, and support features. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Account Information:Name, email address, Google OAuth profile data, company information, and profile images collected during authentication.

API Usage Data:Request logs, endpoint access patterns, response times, error rates, usage analytics, IP addresses, and API key activity.

Payment Information:Billing details, subscription plans, payment history, and transaction data processed through Razorpay and PayPal.

File Data:Files uploaded through our API services, stored securely in AWS S3, and associated metadata.

Communication Data:Support chat messages, notifications, feedback, and correspondence through our real-time messaging system.

Technical Data:Device information, browser type, operating system, location data for payment processing, and diagnostic information.

3. How We Use Your Data

Authenticate and authorize API requests

Process payments and manage subscriptions

Provide real-time usage analytics and insights

Deliver customer support through live chat

Send notifications and service updates

Enhance security and prevent fraud

4. Data Sharing & Third Parties

We do NOT sell your personal data to third parties.

We may share information with trusted partners:

Payment Processors:Razorpay (India) and PayPal (International) for secure payment processing

Cloud Services:AWS S3 for secure file storage and Vercel for hosting

Authentication:Google OAuth for secure user authentication

Legal Requirements:When required by law or to protect our rights and users

5. Data Security & Protection

We implement comprehensive security measures to protect your data:

End-to-end Encryption

TLS/SSL encryption for all data transmission

Secure Authentication

Encrypted authentication cookies and secure sessions

API Security

Secure API key management and access controls

Security Monitoring

Regular security audits and continuous monitoring

6. Your Privacy Rights

You have the following rights regarding your personal data:

Access:View and download your account data and usage analytics

Correction:Update your profile information and preferences

Deletion:Request account deletion and data removal

Portability:Export your data in a machine-readable format

To exercise these rights, visit your Account Dashboard or contact us through our Support System.

7. Data Retention

We retain your data for different periods based on the type of information:

Account Data:Retained while your account is active and for 30 days after deletion

API Usage Logs:Stored for 12 months for analytics and billing purposes

Payment Records:Kept for 7 years as required by financial regulations

Support Messages:Retained for 2 years for quality assurance

8. Cookies & Tracking

We use cookies and similar technologies to enhance your experience:

Essential: Authentication and security

Analytics: Usage patterns and performance

Preferences: UI settings and favorites

Functional: Chat history and notifications

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

General Inquiries

Email: nebulalab.io@gmail.com

Live Support

Chat with our team

NebulaAPI - Building the future of API development